If your shooter has been shooting on HVX-200 with a firestore drive and has output to MXF instead of quicktime, they have to run an organize footage command before giving you the footage. If they don't do this, the files won't be structured in the proper format for FCP's log and transfer (or any other application, for that matter).
What to do?
First, if the shooter is still around, have them run that command on the firestore and give you the footage again.
If not, use this tutorial. It's very labour intensive, but will get you out of a bind.
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